Introduction
BY ACCEPTING THESE TERMS, YOU ARE AGREEING TO THE MANDATORY ARBITRATION AND CLASS ACTION WAIVER
CONTAINED BELOW.
SAFE SHOPPING GUARANTEE
PcTravel values your trust. We seek to use reasonable organizational, technical, and
administrative measures to protect your personal information within our organization.
Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If
you have reason to believe that your interaction with us is no longer secure (for example, if
you feel that the security of your account has been compromised), please immediately notify
customer service at 1-866-883-0908 or help@pctravell.com
so that we have an opportunity to try to address your concerns.
General Disclaimer
PcTravel shall not be liable for failure of travel service suppliers, including but not
limited to airlines, hotels, cruise lines, railroads, car rental agencies, tour operators and
consolidators to perform the services offered by such suppliers. PcTravel, in providing
travel management services, does not guarantee or insure the services to be provided by any
supplier, the financial position of such suppliers or the reimbursement to you from any loss
experienced as a result of the financial condition of such supplier. In the event that a
supplier defaults prior to providing the service to you for which payment has been made, the
sole recourse for refund shall be with the defaulting supplier, from insurance covering such
defaults if any or from other responsible third party unless such was caused by
PcTravel.
In those situations in which a supplier defaults prior to providing services you may
pursue any recourse against the supplier for refund, which may be permitted by law or statute.
PcTravel warrants that it provides the highest standards of service in the trade and
will use appropriate care in selecting suppliers so as to protect you from such default.
Except as expressly stated herein, PcTravel assumes no responsibility for
actions relating to travel services beyond the control of PcTravel or its employees.
PcTravel is not responsible or liable for any act, error, omission, injury, loss,
accident, damage, delay, nonperformance, irregularity, or any consequence thereof, which may be
occasioned through neglect, or default or any other act or inaction of any supplier of Travel
products. PcTravel shall not be liable for any fluctuation in price or change in
schedule or equipment or accommodations for any travel service, which occurs subsequent to
payment for such service.
PcTravel acts as a service bureau that provides value added service to retail
travel agents and consumers. PcTravel has no control over and assumes no liability for
the actions of the suppliers from whom it obtains Travel products.
Once tickets have been issued there may be a penalty involved for refunds. We do not
have control over printed prices on the tickets, although some tickets may have BT (Bulk fare)
printed on them, some may have a specific value on them, which may be different (lower or
higher) than the fare collected.
Discounts offered may vary depending on a number of factors including Airlines utilized,
class of service, destination, time of year (low, mid or high season), advance notice provided,
minimum stay requirements fulfilled and flight load.
PcTravel does not guarantee, endorse, validate or promote other advertiser
products and services that are advertised on this web Site.
Limitations of Liability/Disclaimer
Information contained in the Site (including text, graphics,
links or other material) are provided on an "as is," and "where available" basis.
PcTravel makes no representation or warranty, express or implied, to you or another
person or entity as to the accuracy, results, timeliness, completeness, merchantability, fitness
for any particular purpose with respect to the Site or any related materials, products,
services, or information. Under no circumstances, including, but not limited to, negligence,
shall we, and/or our providers or distributors, be liable for any damages to, or viruses that
may infect, your computer equipment or other property on account of your access to, use of, or
browsing on the Site, or your downloading of any materials, data, text, images, video, audio, or
other information from the Site. In no event shall we, and/or our providers or distributors, be
liable for any injury, loss, claim, damage, or any special, punitive, indirect, incidental, or
consequential damages of any kind (including, but not limited to, lost profits or lost savings),
whether based in contract, tort, strict liability, or otherwise, that arise out of or are in any
way connected with the use, or the inability to use, the Site or the services or materials on
the Site, even if advised of the possibility of such damages. In no event shall our aggregate
liability, or that of our providers or distributors, exceed the total charges set forth in the
itinerary giving rise to any such liability. Any claim or cause of action arising from, or
relating to, your access and use of, or purchase of products and/or services from, the Site must
be brought within one (1) year from the date on which such claim or action arose or accrued or
purchase was completed. Applicable law may not allow the limitation or exclusion of liability of
incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Your use of the Site shall be at your own risk. We are acting as an intermediary or as an agent
for providers of travel-related products and/or services by promoting, selling or accepting
reservations or bookings for such products and/or services (such as air and ground
transportation, hotel accommodations, meals, tours, cruises, Travel Protection, etc.).
Price Match Promise
When booking with PcTravel, we want you to be confident that you have found a
great deal.
That’s why, if you see a lower price (including taxes and fees) for the same flight
itinerary offered and available for booking on a Major OTA Competitor’s site within twenty-four
(24) hours of booking, we will match that lower price by refunding the difference in price, or
if you prefer, we will cancel your booking with us for a full refund.
That’s our Price Match Promise (“PMP”).
Questions? Here are some answers:
What does “the same itinerary” mean?
The same itinerary means that each and every element of each offer matches; airline(s), flight
number(s), itinerary, date(s), number of customers and seat type.
What does “offered and available for booking” mean?
It means that the itinerary you found is actually live on a Major OTA Competitor’s site and
available to be booked by the general public at the time you contact us, as determined by our
customer service representatives.
What is a “Major OTA Competitor”?
For purposes of the PMP, it means the U.S. English-language websites of Expedia.com, Orbitz.com,
Priceline.com and Travelocity.com.
How do I notify you that I want to invoke the PMP?
To invoke the PMP, all you need to do is contact us at help@pctravell.com with your PcTravel booking number and
all of the key details of the lower priced itinerary (airline(s), flight(s), itinerary, date(s),
number of customers and seat type), along with documentation such as the exact URL or screen
shots that will enable our customer service representatives to verify that such itinerary
satisfies the terms and conditions of the PMP. Customer service must be able to locate the lower
fare from the information you provide; we reserve the right to deny any claims that cannot be
reasonably verified, or for which you have provided incomplete information. Once our
representative has verified that the PMP applies, you will be given the choice to either keep
your itinerary with a refund of the difference in total price, or cancel your booking with us
for a full refund.
Are there exceptions that apply to the PMP?
The PMP does not apply to fares offered on membership program websites, corporate discounts or
rates; group, charter, rewards program, incentive, meeting, convention, or consolidator fares;
or fares available only by using a coupon or other promotion not offered to the general public.
Military, student, government, tour operator, bulk, vacation package or "Web Only" fares are
excluded. The PMP does not apply to “opaque” tickets (where the airline booking details are
unknown until after purchase) or tickets issued under a “bidding” or “auction” model. Fare
errors are also excluded.
USD ( $ ) / EN
